Supervise and Train Reps on Salesforce Voice

Train and monitor your Salesforce Voice reps.

This article applies to:

Salesforce Voice (Native Telephony)

Listen In to a Voice Call in Salesforce Voice
To improve a contact center’s call handling, supervisors can listen in to any ongoing call from Command Center for Service. They can listen to only one call at a time. When a supervisor listens in to the call, the rep is notified in the chat transcript, but the customer isn’t.

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