Een spraakoproep beluisteren in Salesforce Voice Om de gespreksafhandeling van een contactcentrum te verbeteren, kunnen supervisors luisteren naar elk lopend gesprek vanuit het Command Center for Service. Ze kunnen slechts naar één gesprek tegelijk luisteren. Wanneer een supervisor naar het gesprek luistert, wordt de vertegenwoordiger geïnformeerd in de chattranscriptie, maar de klant niet.
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