Прослушивание голосового вызова в Salesforce Voice Чтобы улучшить обработку вызовов контактного центра, администраторы могут прослушивать любой текущий вызов из Command Center for Service. Одновременно они могут прослушивать только один вызов. Когда администратор прослушивает вызов, представитель получает уведомление в транскрипте чата, а клиент - нет.
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