View Scorecards & AI Confidence Scores

When the interaction completes, automated scorecards appear in the Quality Management component on the record page:

Evaluation Type: Displays Automated Evaluation, Manual Evaluation, or Overridden Evaluation.
AI Confidence Score: Indicates the model's confidence in its scoring:
- 90% and above: High accuracy; no review required.
- 70% to 89%: Acceptable score; optional review.
- Below 70%: Requires manual review and re-evaluation by a Quality Analyst.
Editing Assessments: Quality analysts can edit assessments to override automated scores when necessary.

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