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Use Exact Matching for Intents

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Use Exact Matching for Intents

Turn on Exact Matching for intents that have too few utterances to be included in the intent model. These case-sensitive phrases allow the bot to recognize a common intent and route accordingly.

Required Editions

View supported editions.
User Permissions Needed
To build and manage Einstein Bots:

Customize Application

OR

Modify Metadata

OR

Manage Bots
To manage intent sets and bot training:

Customize Application

OR

Modify Metadata

OR

Manage Bots

OR

Manage Bots Training Data
Note
Note Exact Match utterances are case-sensitive.
  1. Turn on Exact Matching for a dialog by navigating to the dialog in the Bot Builder and then clicking Enable Dialog Intent. This setting is one way—after it is turned on, it cannot be turned off.A dialog without an intent enabled.
  2. Add utterances to the intent by selecting the Dialog Intent submenu. You can add utterances manually, or you can use an Einstein Intent Set through the Intent Set section. The total count of utterances (manual and from intent sets) is listed in the top-right corner of the page. A dialog with an intent set and manual utterances.

Dialogs with Exact Match have an icon signifying that Exact Matching is enabled.

A dialog with Exact Match enabled.

 
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