您在此处:
跟踪转移状态和客服人员可用性
您可以监控转移路由详细信息,包括目标队列名称和客服人员可用性,并直接从转移对话框取消转移或会议请求。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
您可以监控转移路由详细信息,包括目标队列名称和客服人员可用性,并直接从转移对话框取消转移或会议请求。
| 查看支持版本。 |
更新后的转移页面提供了路由过程的完整可见性,确保您确切地知道对话的走向:
电话会议需要明确接受 — 如果队列中没有客服人员接受邀请,请求者将保留在加载页面上,直到会话超时。呼叫转移不需要接受。一旦客服人员发起转移,加载页面将在数秒内消失,呼叫将在队列中等待。
如果不再需要转移或会议邀请,用户可以停止路由过程,而无需等待超时。




We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.