Ver y modificar información del caso, e incluso cambiar la información de cuenta y del contacto, el estado, el origen, la prioridad, el tipo y el motivo del caso.
Cambiar o actualizar el asunto del caso y la descripción.
Nota Si su organización ha activado la modificación en línea, podrá utilizarla en la página Detalles de casos.
Para cambiar entre la vista de noticias en tiempo real y la página de detalles del caso al visualizar un caso, utilice los botones de o, si está trabajando en la consola de Salesforce, los botones de
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