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为 Experience Cloud 启用自动个案分配规则
对于通过 Experience Cloud 站点创建的所有记录,自动一致地执行标准个案和分配规则。自动分配无需复杂的自定义代码或流来复制现成的路由功能,因此您可以提供即时、准确和可扩展的客户服务。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
对于通过 Experience Cloud 站点创建的所有记录,自动一致地执行标准个案和分配规则。自动分配无需复杂的自定义代码或流来复制现成的路由功能,因此您可以提供即时、准确和可扩展的客户服务。
| 查看支持版本。 |
启用首选项后,标准个案分配规则会自动为 Experience Cloud 站点成员和来宾用户通过 Experience Cloud 组件创建的个案执行。此功能不适用于高用量客户入口网站许可证。这些规则的执行在功能上与通过电子邮件转个案、在线转个案或标准 Salesforce UI 创建的个案相同。
了解为何未分配个案,并确保行为与标准 Salesforce 路由逻辑匹配。
成功实施减少了来自 Experience Cloud 站点的个案首次分配客服人员的时间。

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