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啟用 Experience Cloud 的自動個案指派規則
針對透過 Experience Cloud 網站建立的所有記錄,自動且一致地執行標準個案與指派規則。自動指派無需複雜的自訂程式碼或流程來複製立即可用的路由功能,因此您可以提供立即、準確且可調整的客戶服務。

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針對透過 Experience Cloud 網站建立的所有記錄,自動且一致地執行標準個案與指派規則。自動指派無需複雜的自訂程式碼或流程來複製立即可用的路由功能,因此您可以提供立即、準確且可調整的客戶服務。
| 檢視支援的版本。 |
啟用偏好設定後,標準個案指派規則會針對 Experience Cloud 網站成員和來賓使用者透過 Experience Cloud 元件建立的個案自動執行。此功能不適用於「大量客戶入口網頁」授權。這些規則的執行功能與透過「電子郵件轉個案」、「線上個案」或標準 Salesforce UI 建立的個案功能相同。
瞭解未指派個案的原因,並確定行為符合標準 Salesforce 路由邏輯。
成功實作可減少來自您 Experience Cloud 網站之個案的第一個工作人員指派時間。

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