Brug handlingen Kladde sagskommentar med serviceplanskabelon
Konfigurer standardmeddelelsesskabelonen for generering af sagskommentarer i din organisation for at hjælpe servicemedarbejdere med at generere kommentarer. Implementer standardiseret kommentargenerering på tværs af teams for at overholde firmakommunikationsstandarder.
Sørg for, at emnet Medarbejdersagshåndtering er tildelt til Agentforce ovenfor.
Sørg for, at Service Assistant er aktiveret i din organisation. Hvis du ønsker mere nøjagtige resultater, skal du generere en serviceplan for sagen.
Handlingen er defineret som en standardhandling i Agentforce.
Sørg for, at agentbrugeren har tilladelsen Opret på sagskommentarobjektet.
Konfigurer handlingen til pålideligt at modtage sags-id'et som en inputvariabel, så kommentarer knyttes til den korrekte registrering.
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