Konfigurer standardmeldingsmalen for generering av sakskommentarer i organisasjonen for å hjelpe servicerepresentanter med å generere kommentarer. Distribuer standardisert generering av kommentarer på tvers av team for å overholde firmaets kommunikasjonsstandarder.
Forsikre deg om at emnet Behandling av ansattes sak er tildelt agenten Agentforce ovenfor.
Forsikre deg om at Service Assistant er aktivert i organisasjonen. Generer en tjenesteplan for saken for å få mer nøyaktige resultater.
Handlingen er definert som en standardhandling i Agentforce.
Kontroller at agentbrukeren har Opprette-tillatelse for sakskommentarobjektet.
Konfigurer handlingen til å motta saks-IDen pålitelig som en inndatavariabel slik at kommentarer knyttes til den riktige posten.
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