Olet tässä:
Määritä ja käytä arviointilomakkeita arvioidaksesi edustajien ja asiakkaiden vuorovaikutuksia tapauksissa.
Lisätietoja pisteytyksen vinouman vähentämisestä ja palveluedustajien arvioinnin kattavuuden kasvattamisesta tapauksissa ja niihin liittyvissä työnkuluissa, kuten Sähköpostista tapaukseksi -toiminnossa, on kohdassa Laadun hallinta.
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