Évaluation de la qualité des interactions pour la requête
Configurez et utilisez des formulaires d'évaluation pour évaluer les interactions des commerciaux et des clients dans les requêtes.
Pour réduire les biais de score et augmenter la couverture de l'évaluation pour les agents de service dans les requêtes et les workflows associés tels que E-mail vers requête, consultez Gestion de la qualité.
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