詳細情報:
ケースのインタラクション品質の評価
評価フォームを設定して使用し、ケースでの担当者と顧客のやりとりを評価します。
ケースのサービス担当者のスコアリングのバイアスを減らし、評価の対象範囲を広げるには、「品質管理」を参照してください。
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