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Antes de poder utilizar las noticias en tiempo real de casos en Lightning Experience, debe volver a crear el publicador Cambiar estado como una acción rápida.
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| Para configurar casos para Lightning Experience: | Gestionar casos Y Personalizar aplicación |
Después de definir la acción rápida, agréguela al formato de página de caso de modo que esté disponible para que la utilicen los representantes del servicio de atención al cliente.
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