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Explore Legacy Service Features
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            Chat Settings

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            3. Legacy Service Features

            Chat Settings

            Learn more about Chat settings and figure out how customizations can make Chat work for you.

            Required Editions

            View supported editions.
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            • Chat Agent Configuration Settings
              Chat agent configuration settings control the functionality that’s available to agents and their supervisors.
            • Chat Deployment Settings
              Chat deployment settings control the functionality that’s available to agents and their supervisors while agents chat with customers.
            • Chat Button Settings
              Chat button settings control the behavior of the chat buttons that customers use to interact with agents.
            • Automated Invitation Settings
              Automated invitation settings control the invitations that prompt your customers to chat with agents on your website.
             
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            Salesforce Help | Article