Use the Customer Watchlist dashboard to identify customers who require prompt attention
based on the duration since their request initiation to prioritize customer support efforts
effectively.
Required Editions
Available in: Lightning Experience
Available for an additional cost in: Enterprise, Unlimited,
and Developer Editions where Customer Signals Intelligence is enabled
Filter the dashboard data by region, customer, channel, and duration, and then sort by the
number of interactions and customer sentiment for further insights.
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