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            Configure Your Network for Server-Sent Events

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            Configure Your Network for Server-Sent Events

            Make sure that your real-time messaging services have stable connectivity by configuring your IT and network security settings.

            Required Editions

            View Supported Editions

            User Permissions
            To manage connections and handle messaging sessions:
            • Enhaced Chat User permission set
            • Enhanced Chat Rep user permission
            To reply or transfer conversations: Access Conversation Entries permission. This permission is available via the Service Cloud Voice User license or the Agentforce Service Agent User license.

            Apply these rules to the ORGSUBDOMAINHERE.my.salesforce-scrt.com domain. Apply these settings across all network layers, including endpoint security software, such as antivirus programs, and browser extensions that act as local proxies.

            • Firewall and proxy allowlisting: Permit outbound HTTPS traffic on Port 443 for the domain. Apply this rule to firewalls, load balancers, and VPNs.
            • Disable SSL and TLS inspection: Create an SSL bypass rule, or HTTPS inspection exemption, for this domain. This bypass prevents the security engine from intercepting and buffering the real-time stream.
            • Disable response buffering: Configure proxies and gateways to stream responses rather than buffer them.
            • Connection timeouts: Set the connection timeout to at least 75 minutes. We recommend 90 minutes. This timeout setting prevents the network from prematurely cutting the open line.

            Set Up CORS for Server-Sent Events

            Allowlist the messaging domain within Salesforce to make sure that Server-Sent Events (SSE) function correctly.

            1. From Setup, in the Quick Find box, enter CORS, and then select CORS.
            2. Click New.
            3. Enter https://ORGSUBDOMAINHERE.my.salesforce-scrt.com.
            4. Save your changes.
             
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