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Omni-Channel-komponenten giver dine Lightning-konsolbrugere mulighed for at modtage arbejdsanmodninger distribueret gennem Omni-Channel.
| Lightning-servicekonsol er tilgængelig i: Lightning Experience |
| Tilgængelig i: Essentials, Professional, Enterprise, Performance, Unlimited og Developer Edition med Service Cloud |
Agenter kan bruge Omni-Channel-komponenten i et sidepanellayout (anbefales) eller i sidefoden på hjælpeprogramlinjen for at angive deres tilstedeværelsesstatus og acceptere eller afvise arbejde afhængigt af deres Omni-Channel-indstillinger.
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