Service Console è l'applicazione principale utilizzata dagli agenti e dai supervisori dell'assistenza clienti. Salesforce offre diverse versioni della console, tra cui Foundations Service Console e Lightning Service Console. Ogni versione è dotata di componenti predefiniti diversi per la console e i layout di pagina Caso.
Versioni (Edition) richieste
Lightning Service Console è disponibile in: Lightning Experience
Disponibile in: Essentials Edition, Professional Edition, Enterprise Edition, Performance Edition, Unlimited Edition e Developer Edition con Service Cloud
L'Assistente dell'impostazione di Service è disponibile in: Lightning Experience
Disponibile in: Professional Edition, Enterprise Edition, Performance Edition, Unlimited Edition e Developer Edition nelle organizzazioni create prima del rilascio Spring '26
Service Console Foundations
Console Assistente dell'impostazione di Service*
Lightning Service Console
* L'Assistente dell'impostazione di Service è disponibile solo nelle organizzazioni create prima del rilascio Spring '26.
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