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Customer Signals Intelligence
Manage Customer Signals Intelligence

Manage Customer Signals Intelligence

Configure Customer Signals Intelligence features and settings to customize how insights are generated and displayed.

Required Editions

Available in: Lightning Experience
  • Work with Insights Prompt
    Set up and customize standard prompt templates to tailor AI-driven insights to your business needs. Also, improve system control and optimize resource use.
  • Enable Rich Text Format for Case Comments
    Use rich text in case comments to gain deeper, data-driven insights. While images and videos are not supported, elements such as bold and italic are incorporated into insights to enhance your understanding of customer feedback.
 
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