Loading
Customer Signals Intelligence
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Manage Real-Time Insights

            You are here:

            1. Salesforce Help
            2. Docs
            3. Customer Signals Intelligence

            Manage Real-Time Insights

            Adjust how often real-time sentiment insights are generated for your cases or turn them off completely.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with the Customer Experience Intelligence add-on
            1. From Setup, use Quick Find to go to Real-Time Insights.
            2. For Case, click the down arrow and select Edit Insights Settings.
              Edit the insights for cases.
            3. Modify the time or message count details.
            4. Save your changes.
            5. To disable real-time insights, turn off insights for Case.
              Disable real-time insights for cases.
             
            Loading
            Salesforce Help | Article