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Customer Signals Intelligence
Custom Data Lake Object Mapping Examples

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Custom Data Lake Object Mapping Examples

See examples of how to map fields from your custom object to the UserCustomObject for surveys.

Required Editions

Available in: Lightning Experience
Custom Channels available in: Enterprise, Unlimited, and Developer Editions with the Customer Signals Intelligence add-on

Survey Example Data

SURVEY INVITATION ID SURVEY QUESTION ID SURVEY RESPONSE SURVEY NAME
ab123a 1234c 10 Passenger Survey

This data would then be mapped as:

CUSTOM OBJECT FIELD MAPPED FIELD
Survey Invitation SessionId
Question ThreadId
Survey Name FeedbackCategory
CSAT Score FeedbackRating
 
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