Track customer sentiment in real time from within the case record and watch how it
trends as a case progresses. These trends give case owners the insight they need to prioritize
their workload effectively.
Required Editions
Available in: Lightning Experience
Available in: Enterprise Edition with Data 360 enabled, and the Customer
Experience Intelligence and Einstein GPT Copilot, Service Planner add-ons
Turn On Real-Time Insights Set up real-time sentiment insights for your cases and take effective action to help your customers.
View Real-Time Insights See sentiment insights for your cases in real-time so you can take effective action to help your customers.
Manage Real-Time Insights Adjust how often real-time sentiment insights are generated for your cases or turn them off completely.
¿Resolvió este artículo su problema?
¡Háganos saber cómo podemos mejorar!
Cargando
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
