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            Migrate from Open CTI

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            3. Legacy Service Features

            Migrate from Open CTI

            Discover the benefits of migrating from Open CTI to another Voice offering from Salesforce, and decide which telephony model is right for you. Reference step-by-step guidance to install a contact center that gives your reps an AI-first approach to engaging with customers on the phone. Open CTI is scheduled for retirement on February 28, 2028.

            Banner image reading "Migrate to a New Voice Solution"

            Get started icon

            Get Started

            Choose Your Open CTI Migration Path

            Open CTI Migration FAQ

            Standard Omni-Channel Flow Templates for Open CTI Migration

            Develop icon

            Migrate to Salesforce Voice with Partner Telephony

            Replace Open CTI with Salesforce Voice with Partner Telephony (Path 1)

            Replace Open CTI with Salesforce Voice with Partner Telephony from Amazon Connect (Path 2)

            Build icon

            Migrate to Salesforce Voice with Amazon Connect

            Replace Open CTI with Salesforce Voice with Amazon Connect (Path 3)

            Integrate icon

            Migrate to Agentforce Contact Center

            Replace Open CTI with Salesforce Voice (Native Telephony) (Path 4)

            Code icon

            Develop

            Migrate Your Open CTI Integration to Salesforce Voice with Partner Telephony

            Salesforce Voice with Partner Telephony Developer Guide

            Interaction Service API Guide

            Service Connector API Guide

            Bring Your Own Channel for Messaging Developer Guide

            Bring Your Own Channel for CCaaS Developer Guide

            Extend icon

            Extend Your Contact Center with Messaging

            Bring Your Own Channel
             
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            Salesforce Help | Article