Share the Tier 1 Cases List View with Tier 1 Public Groups

The Agent Desk console app includes a custom list view for IT Support Tier 1 cases. Share this list view with the IT Service Agents Tier 1 public group so your IT Agents have access to it.

1. From the App Launcher, search for and select Agent Desk.
2. From the console navigation tab, select Cases.
3. Select the IT Support Tier 1 list view.
4. To open the list view controls, click the gear icon and select Sharing Settings.
5. Select Share list view with groups of users, then search for and select IT Service Agents Tier 1.
6. Save your changes.