Add the Knowledge Component to the Lightning Service Console

If it’s not there already, add the Knowledge component to the Lightning Service Console so your service reps can receive article recommendations.

User Permissions Needed
To view apps:	View Setup and Configuration
To manage apps:	Customize Application

From Setup, in the Quick Find box, enter App Manager, and select App Manager.
Click the dropdown next to the Lightning Service Console app where you want to add the Knowledge component, and click Edit | Navigation Items.
Select Knowledge from the Available Items list, and add it to the Selected Items list.
Click Save.

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