Adicionar o componente Knowledge ao Console de serviço do Lightning
Se ainda não estiver lá, adicione o componente Knowledge ao Console de serviço do Lightning para que seus representantes de serviço possam receber recomendações de artigo.
Em Configuração, na caixa de Busca rápida, insira Gerenciador de aplicativo e selecione Gerenciador de aplicativo.
Clique no menu suspenso ao lado do aplicativo Console de serviço do Lightning ao qual deseja adicionar o componente Knowledge e clique em Editar | Itens de navegação.
Selecione Knowledge na lista Itens disponíveis e adicione à lista Itens selecionados.
Clique em Salvar.
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