Supported File Types in Enhanced Chat

File Types That End Users Can Send to AI Agents

jpg, pdf, png

File Types That End Users Can Send to Service Reps

Note We use magic byte validation to validate these file types using a third-party library. It’s possible that one of the file types listed below might not be detected by this library. We’ll do our best to monitor this and keep this library up to date.

Audio

aac, ac3, adp, aif, amr, asnd, au, caf, dts, dtshd, ecelp4800, ecelp7470, ecelp9600, eol, flac, lvp, m3u, mid, mka, mod, mp4a, mpga, oga, ogg, opus, psf1, pya, ram, rmp, sap, spx, wav, wax, wma

Image

3ds, 3fr, arw, avif, bay, bmp, bpg, btif, cgm, cmx, cr2, cr3, crw, dcx, dgn, djvu, dng, dpx, dwg, dxb, dxf, emf, emz, erf, exr, fbs, fff, fh, fpx, fst, g3, gif, heic, heif, icns, ico, ief, iiq, j2c, jb2, jp2, jpf, jpg, jpeg, jpm, jxl, k25, mdi, mef, mmr, mos, mrw, nef, npx, ntf, orf, pam, pbm, pcx, pgm, pic, png, pnm, ppj, ppm, psd, ptx, pxn, r3d, raf, ras, raw, rgb, rlc, rwz, svg, tga, tiff, wbmp, webp, wmf, x3f, xbm, xcf, xif, xpm, xwd

Other

123, 3mf, 7z, MYD, MYI, aab, aam, aas, abw, acc, ace, acu, adf, aep, aet, afm, afp, ai, air, amf, ami, apk, application, apr, ar, arc, arj, asc, asice, asics, aso, asx, atc, atom, atomcat, atomsvc, atx, aw, axx, azf, azs, azw, bat, bau, bcpio, bdf, bdm, bh2, bib, bin, bmi, box, bpm, br, bz, bz2, c4g, cab, car, cat, cbor, ccxml, cda, cdbcmsg, cdkey, cdr, cdx, cdxml, cdy, cer, chat, chm, chrt, cif, cii, cil, cla, class, clkk, clkp, clkt, clkw, clkx, clp, cmc, cmdf, cml, cmp, cod, cpio, cpt, crd, crl, crt, crx, csh, csml, csp, cu, cwk, cww, daf, davmount, dbf, dd2, ddd, deb, der, dex, dfac, dif, dir, dis, dita, ditamap, ditaval, dll, dmg, dna, do, doc, docm, docx, dotm, dotx, dp, dpg, dta, dtb, dtd, dvi, dwf, dwfx, dxp, e57, ear, ecma, edm, edx, efif, ei6, elc, eml, emlx, emma, ens, enw, eot, epub, es3, esf, exe, ext, ez, ez2, ez3, fb2, fcs, fdf, fe_launch, fg5, fig, fits, flo, flw, fm, fnc, fodp, fods, fodt, fp7, fsc, ftc, fti, fzs, gac, gdl, geo, gex, ggb, ggt, ghf, gim, gmx, gnucash, gnumeric, gp4, gph, gqf, gram, grb, grv, grxml, gsf, gtar, gtm, gtw, gz, hbci, hdf, hdr, hfa, hlp, hpgl, hpid, hprof, hprof.txt, hps, hqx, htke, hvd, hvp, hvs, hwpx, ibooks, icc, ice, idml, ifm, ifo, igl, igs, igx, iif, imp, ims, indd, inx, ipa, ipk, irm, irp, iso, itp, ivp, ivu, jam, jar, jdf, jisp, jlt, jnilib, jnlp, joda, js, json, karbon, key, kfo, kia, kil, kml, kmz, kne, kon, kpr, ksp, ktz, kwd, las, latex, lbd, lbe, les, link66, lostxml, lrm, ltf, lwp, lyr, lz, lz4, lzma, m3u8, ma, mag, mat, mathml, mbk, mbox, mc1, mcd, mdb, memgraph, mfm, mgz, mht, mif, mlp, mmd, mmf, mmp, mny, mp4s, mpc, mpd, mpkg, mpm, mpn, mpp, mpx, mpy, mqy, mrc, msa, mscml, mseed, mseq, msf, msg, msh, msi, msl, msty, mts, mus, musicxml, mvb, mwf, mxf, mxl, mxml, mxs, n-gage, nar, nc, ncx, nes, ngdat, nlu, nml, nnd, nns, nnw, nsf, numbers, oa2, oa3, oas, obd, oda, odb, odc, odf, odft, odg, odi, odp, ods, odt, ogx, one, onepkg, onetmp, onetoc, opf, org, osf, osfpvg, otc, otf, otg, oth, oti, otm, otp, ots, ott, oxt, p10, p12, p7b, p7m, p7r, p7s, pack, pages, parquet, pbd, pcap, pcapng, pcf, pcl, pclxl, pcurl, pdb, pdf, pem, pfa, pfm, pfr, pgn, pgp, pki, pkipath, plb, plc, plf, pls, pml, portpkg, potm, potx, ppam, ppd, ppsm, ppsx, ppt, pptm, pptx, pqa, prc, pre, prf, prt, ps, psb, psf, pst, ptid, pub, pvb, pwn, qam, qbo, qfx, qps, qxd, rar, rcprofile, rdf, rdz, rep, res, rif, rl, rld, rm, rms, rnc, rpm, rpss, rpst, rq, rs, rsd, rss, rtf, s7m, sa7, saf, sas, sas7bbak, sav, sbml, sc, sc7, scad, scd, scq, scs, sd2, sd7, sda, sdc, sdd, sdkm, sdp, sdw, see, seed, sema, semd, semf, ser, setpay, setreg, sf7, sfd-hdstx, sfdu, sfs, sgl, sh, shar, shf, shp, shw, si7, sib, sis, sit, sitx, skp, sldm, sldprt, sldx, slt, sm7, smf, smi, snf, sp7, spf, spl, spp, spq, sr7, src, srl, srt, srx, ss7, sse, ssf, ssml, st7, stc, std, stf, sti, stk, stl, str, stw, stx, su7, sus, sv4cpio, sv4crc, sv7, svd, swf, swi, sxc, sxd, sxg, sxi, sxm, sxw, sz, tao, tar, tcap, teacher, tex, texinfo, tfm, tmo, tmx, toast, torrent, tpl, tpt, tra, trm, tsd, ttf, ttml, twd, txd, txf, tzx, uc2, ufd, umj, unityweb, uoml, ustar, utz, vcd, vcg, vcx, vf, vis, vmdk, vor, vsd, vsdm, vsdx, vsf, vssm, vssx, vstm, vstx, vtu, vxml, wad, war, warc, warc.gz, wasm, wb1, wb2, wbs, wbxml, webarchive, webmanifest, wk1, wk2, wk3, wk4, wl, wmd, wmlc, wmlsc, wmz, wpd, wpl, wps, wq1, wq2, wqd, wri, wrl, wsdl, wspolicy, wtb, x3d, xap, xar, xbap, xbd, xdm, xdp, xdw, xenc, xer, xfdf, xfdl, xhtml, xlam, xlf, xlr, xls, xlsb, xlsm, xlsx, xltm, xltx, xlz, xmind, xml, xo, xop, xpi, xpr, xps, xpt, xpw, xq, xslfo, xslt, xsm, xspf, xul, xyz, xz, z, zaz, zip, zir, zmm, zoo, zst

Text

3dml, 4th, ada, aj, anpa, applescript, as, asciidoc, asp, aspx, awk, bas, c, cbl, cfm, cgi, cl, clj, cls, coffee, config, cpp, cs, css, csv, curl, d, dcurl, diff, dsc, e, el, erl, etx, exp, f, flx, fly, go, groovy, gv, h, haml, hpp, hs, html, hx, ics, idl, ini, iso19139, itk, jad, java, jsp, l, less, log, lua, m, m3, mcurl, md, ml, ocaml, p, php, pl, pro, properties, py, r, rb, rest, rexx, rtx, s, scala, scm, scurl, sed, sgml, spot, sql, st, t, tsv, txt, uri, uu, v, vb, vbs, vcf, vcs, vhd, vtt, wml, wmls, y, yaml

Video

3g2, 3gp, asf, avi, drc, f4v, flc, fli, flv, fvt, h261, h263, h264, jng, jpgv, m4s, m4v, mj2, mkv, mng, movie, mp4, mpeg, mxu, ogm, ogv, pyv, qt, viv, webm, wm, wmv, wmx, wvx

File Types That Service Reps Can Send to End Users

bmp, csv, doc, docx, gif, jpg, pdf, png, tiff, txt, xls, xlsx, xml