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Opret metrikker som kundetilstandsscores eller anvendelsesgennemsnit for at finde komplekse servicebehov. Send disse værdier til Salesforce-registreringer, så agenter kan se dem i realtid.
| Tilgængelig i: Salesforce Classic og Lightning Experience |
| Tilgængelig i: Tilgængelig i Enterprise, Performance, Unlimited og Developer Edition med Foundations eller Agentforce 1. Adgang til nogle standardagenthandlinger kræver tillægslicenser. |
| Tilgængelig i: LWR og Aura |
| Brugertilladelser påkrævet | |
|---|---|
| Hvis du vil oprette beregnede indsigter: | Data 360-arkitekt |
Sørg for, at dine datastreams fuldfører deres indledende overførsel. Bekræft, at du tilknytter datamodelobjekterne. Se Beregnede indsigter.
Beregnede indsigter aggregerer rå data i metrikker på højt niveau. Synkronisering af disse metrikker tilbage til serviceregistreringer sikrer, at agenter ser de specifikke tilstandsscores eller produktsignaler, der udløser proaktive opsøgende kampagner.
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