Loading
Important Advisory: iOS Update Impacting CG Mobile ApplicationRead More
Service
Apply For Leave Action

Apply For Leave Action

Submit an employee's leave request, including the leave start date, end date, type, duration, and comment.

Required Editions

View supported editions.
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

API Name ApplyForLeave
Action Type Standard
Reference Action Type Flow
Reference Action Apply For Leave
Inputs Start Date, Leave Type, Comment, End Date, Daily Quantity, Service Process Name (For the Submit Leave Request process to function correctly, update the Service Process Name in the instructions), Leave Balance
Outputs Status Message, Case Number
Does this action execute one or more prompt templates? No

The Contact ID and Service Process Name inputs are autopopulated, while the employee provides the other inputs.

Examples of Utterances that Trigger This Action

  • “I want to apply sick leave for 2 days starting from November 23.”
  • “I want to apply 2 days of casual leave starting next Monday.”
  • "I want to apply leave for the entire next week."
 
Loading
Salesforce Help | Article