En lösningsansvarig kan redigera, ta bort och ange att lösningar ska visas på självbetjäning- och kundportalen samt i offentliga lösningar. Normalt är dessa personer produktexperter med goda kunskaper om ett specifikt område av er produkt och med utmärkt kommunikationsförmåga. När administratören skapar eller redigerar användarnas personliga information kan han eller hon definiera en eller flera användare som lösningsansvariga.
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