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As soluções são um modo rápido de identificar e resolver um problema do cliente. Ao capturar os problemas do cliente e estruturar soluções localizáveis e reutilizáveis, sua equipe de atendimento ao cliente pode aproveitar o conhecimento existente para dar respostas aos problemas que já foram resolvidos antes, aumentando a satisfação do cliente e a produtividade da equipe.
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