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Agentforce Field Service and Operations
Review Default Settings for Work Plans

Review Default Settings for Work Plans

Start your field service implementation by understanding the default, out-of-the-box logic that drives work plans.

Deployment Step Description of Step (Object/Perms/Config)
Prevent Scheduling Overlaps Use Drip Feed to wait for a service appointment to be completed before scheduling another.
Turn on "Generate Work Plans and Work Steps from templates and selection rules" NA
Add Work Plan component to Work Plan Lightning record page NA
Update Work Order page layout for technicians Adds Work Plan related list to the Work Order page layout for technicians.
Update Work Order page layout for admins Adds Work Plan related list to the Work Order page layout for admins.
Add Work Plan component to Work Order Line Item Lightning record page NA
Update Work Order Line Item page layout for technicians Adds Work Plan related list to the Work Order Line Item page layout for technicians.
Update Work Order Line Item page layout for admins Adds Work Plan related list to the Work Order Line Item page layout for admins.
 
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