Loading
Agentforce Field Service and Operations
Inhoudsopgave
Filters (0)Toevoegen
Filters selecteren

          Geen resultaten
          Geen resultaten
          Hier zijn enkele zoektips

          Controleer de spelling van uw trefwoorden.
          Gebruik meer algemene zoektermen.
          Verwijder filters om uw zoekopdracht uit te breiden.

            De Help van Salesforce volledig doorzoeken
            De Help van Salesforce volledig doorzoeken
            Connect the Agent to Your Messaging Channel in the New Agentforce Builder

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Field Service and Operations

            Connect the Agent to Your Messaging Channel in the New Agentforce Builder

            Now that you’ve created your agent, you’re ready to connect it to your messaging channel.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
            1. In Setup, find and select Messaging Settings.
            2. Open the required messaging channel.
            3. In Omni-Channel Routing, click Edit.
            4. For Routing Type, select Agentforce Service Agent.
              Note
              Note If you already have a flow for routing purposes that you prefer to use, you can select Omni-Flow and select that flow here.
            5. For Agentforce Service Agent, select the agent that you created.
              Note
              Note Only active agents appear in this list. If you can’t see your agent, go back to Agentforce Builder and activate your agent.
            6. Select a Fallback Queue.
            7. Save your changes.
             
            Wordt geladen
            Salesforce Help | Article