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            Set Up Customer-Initiated Scheduling for Field Service Manually in the New Agentforce Builder

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            Set Up Customer-Initiated Scheduling for Field Service Manually in the New Agentforce Builder

            Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

            Before you begin, review the prerequisites for Autonomous Scheduling. If you’ve used Salesforce Go to set up you’re agent, all of these steps are already completed and you can skip to connecting the agent to your messaging channel.

             
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