在 New Agentforce Builder 中手动设置客户发起的 Field Service 计划
客户发起的计划使用 Field Service 计划客服人员实施。您可以使用任何支持的消息传递渠道或增强聊天。常见用例包括允许客户在各种渠道中直接与客服人员交互，或者允许合同工和不直接访问组织的内部员工通过合作伙伴社区与客服人员交互。
所需的 Edition
适用于：Lightning Experience
适用于：Enterprise、Performance、Unlimited 和 Developer Edition with Field Service and Foundations, 或 Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition。
在开始前，请查看自主计划的先决条件。如果您已使用 Salesforce Go 设置客服人员，所有这些步骤均已完成，您可以跳到将客服人员连接到消息传递渠道。
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