Configurar el contacto con los clientes para la programación autónoma en Field Service en el nuevo Agentforce Builder
Cree agentes, componentes de mensajería y flujos. A continuación, enrute sus conversaciones al agente apropiado.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance, Unlimited y Developer con Field Service y Foundations. Disponible también con Einstein 1 Field Service Edition o Agentforce 1 Field Service Edition.
Nota Si utilizó Salesforce Go para configurar un agente que permite a los despachadores volver a reservar citas con Agentforce desde el gráfico de Gantt, puede omitir Enrutar su agente.
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