Luo agentteja, viestintäkomponentteja ja kulkuja. Reititä sitten keskustelusi asiaankuuluvalle agentille.
| Käytettävissä: Lightning Experiencessa |
| Käytettävissä: Enterprise Edition-, Performance Edition-, Unlimited Edition- ja Developer Edition -versioissa, joissa on Field Service ja Foundations. Saatavilla myös Einstein 1 Field Service Edition- tai Agentforce 1 Field Service Edition -versioissa. |
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