Configuration de la sensibilisation des clients pour la planification autonome dans Field Service dans le nouveau Générateur Agentforce
Créez des agents, des composants de messagerie et des flux. Acheminez ensuite vos conversations vers l'agent approprié.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : Éditions Enterprise, Performance, Unlimited et Developer avec Field Service et Foundations. Également disponible avec Einstein 1 Field Service Edition ou Agentforce 1 Field Service Edition.
Remarque Si vous avez utilisé Salesforce Go pour configurer un agent qui permet aux répartiteurs de prendre de nouveaux rendez-vous avec Agentforce depuis le diagramme de Gantt, vous pouvez passer à Acheminement de votre agent.
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