Konfigurere kundeutveksling for automatisk planlegging i felttjeneste i den nye Agentforce
Opprett agenter, meldingskomponenter og flyter. Rut deretter samtalene til den riktige agenten.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance, Unlimited og Developer Edition med Field Service og Foundations. Også tilgjengelig med Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
Merk Hvis du har brukt Salesforce Go til å konfigurere en agent som lar sendere ombestille avtaler med Agentforce fra Gantt-diagrammet, kan du hoppe til Ruting agenten din.
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