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            Example: Connect the Scheduling Agent to Email in the Legacy Agentforce Builder

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            Example: Connect the Scheduling Agent to Email in the Legacy Agentforce Builder

            By default, email isn’t supported for Autonomous Scheduling agent conversations. This example explains how you can set up your agent to connect to email.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

            Before you begin, follow the steps for setting up Email-to-Case. It doesn’t require additional licenses and is available by default in Field Service.

            When you’ve completed the setup, review Get Started with Autonomous Scheduling.

             
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