Exemple : Connexion de l'agent de planification à la messagerie dans le Générateur Agentforce hérité
Par défaut, la messagerie n'est pas prise en charge pour les conversations des agents de la Planification autonome. Cet exemple explique comment configurer la connexion de votre agent à la messagerie.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : Enterprise Edition, Performance Edition, Unlimited Edition et Developer Edition with Field Service and Foundations, ou Einstein 1 Field Service Edition ou Agentforce 1 Field Service Edition.
Avant de commencer, suivez les étapes de configuration d'E-mail vers requête. Elle ne nécessite pas de licence supplémentaire et est disponible par défaut dans Field Service.
Une fois la configuration terminée, consultez Premiers pas avec la planification autonome.
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