使用可能なエディション: Field Service および Foundation が付属する Enterprise Edition、Performance Edition、Unlimited Edition、および Developer Edition、または Einstein 1 Field Service Edition または Agentforce 1 Field Service Edition。
開始する前に、メール-to-ケースの設定手順に従います。追加のライセンスは必要なく、Field Service でデフォルトで使用できます。
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