Exemplo: Conecte o agente de agendamento a email no Agentforce Builder legado
Por padrão, não há suporte para email para conversas do agente de Agendamento autônomo. Este exemplo explica como configurar seu agente para se conectar ao email.
Edições obrigatórias
Disponível em: Lightning Experience
Disponível em: Edições Enterprise, Performance, Unlimited e Developer com Field Service and Foundations, ou Edição Einstein 1 Field Service ou Edição Agentforce 1 Field Service.
Antes de começar, siga as etapas para configurar o Email-to-Case. Não requer licenças adicionais e está disponível por padrão no Field Service.
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