Example: Connect the Scheduling Agent to Email in the Legacy Agentforce Builder
By default, email isn’t supported for Autonomous Scheduling agent conversations. This
example explains how you can set up your agent to connect to email.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
Before you begin, follow the steps for setting up Email-to-Case. It doesn’t require additional licenses and
is available by default in Field Service.
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