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示例:在原有 Agentforce 生成器中将计划客服人员连接到电子邮件
默认情况下,自主计划客服人员对话不支持电子邮件。此示例解释了如何设置客服人员连接到电子邮件。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
默认情况下,自主计划客服人员对话不支持电子邮件。此示例解释了如何设置客服人员连接到电子邮件。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Performance、Unlimited 和 Developer Edition with Field Service and Foundations, 或 Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition。 |
在开始前,请按照设置电子邮件转个案的步骤。它不需要额外的许可证,默认情况下在 Field Service 中可用。
完成设置后,查看自主计划入门。

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