提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
在開始之前,請遵循設定「電子郵件轉個案」 的步驟。不需要額外授權,依預設可在 Field Service 中使用。
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