Supervisar conversaciones de correo electrónico en Legacy Agentforce Builder
Supervise conversaciones de correo electrónico para agentes conectados al correo electrónico.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance, Unlimited y Developer Edition con Field Service y Foundations, o Einstein 1 Field Service Edition o Agentforce 1 Field Service Edition.
La vista Supervisor de programación Agentforce no es compatible con esta solución. Para supervisar conversaciones, puede encontrar los hilos de correo electrónico en la ficha Relacionado del caso.
También puede definir una vista de lista personalizada que incluya estos casos.
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