Surveillance des conversations par e-mail dans le Générateur Agentforce hérité
Surveillez les conversations par e-mail des agents connectés à la messagerie.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : Enterprise Edition, Performance Edition, Unlimited Edition et Developer Edition with Field Service and Foundations, ou Einstein 1 Field Service Edition ou Agentforce 1 Field Service Edition.
La vue Agentforce Scheduling Supervisor n'est pas prise en charge pour cette solution. Pour surveiller les conversations, vous pouvez retrouver les fils d'e-mails sous l'onglet Associé de la requête.
Vous pouvez également définir une vue de liste personnalisée qui inclut les requêtes ci-dessous.
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